Increase your

Customer Satisfaction

in the twinkling of an eye

Customer satisfaction is a value that may not be measured in numbers at first glance. But customers who are satisfied are loyal and tend to be willing to spend more. So customer satisfaction can very well be measured in numbers.

Increase customer satisfaction with Magento

Businesses of all sizes have the opportunity to retain existing customers and reach new ones by making every interaction a shopping experience. The idea that people buy experiences, not products, can serve as a guiding principle for businesses of all sizes. Create shopping experiences tailored to your customers with Magento and increase customer satisfaction in the process.

Customer Loyalty

Build long-term relationships

Successful customer retention saves your company money. As a rule, it costs 6 times as much to acquire a new customer than to retain, or even expand, an existing one. A five percent improvement in customer retention rate alone will increase your profitability between 25% and 95%. Start developing and retaining your existing customers today with the right methods and tools.

Touch Points

Accompany the journey

It’s interesting to know that a customer needs between 50 and 600 contacts with the brand before making a final purchase. That sounds like a lot? It is! Reviews on Amazon, reading forum posts, watching video tests and reviews on Youtube: these are just some of the stages a customer goes through before deciding to make an actual purchase. Be part of his journey and help him in the right places.

Trust

The real value of the purchase

Before the actual purchase takes place, the customer has usually already made up his mind. Among a multitude of factors, this also includes trust. If your communication doesn’t seem transparent enough, if your company values differ from those of the buyer, then there will be no trust in your product or service. Learn more about your customers and their deep understanding of trust.

Interaction

Be part of the whole

That’s what customers want! Your customers are the best product and service critics that can drive your business forward. Interacting with your brand increases customer satisfaction enormously: seeing that feedback is taken seriously and used for further development promises a sense of achievement among your customers that creates loyalty. This makes your product look even more attractive and your community grows.

Customer understanding

Creating action from data

Companies must first evaluate their customer data, which is required to implement a digital-first or digital-only strategy. If possible, the customer profiles should include all interactions and transactions that have taken place. Based on this, a sound strategy can be developed. The more you know about your customers and learn to understand them, the more cost-efficient your future campaigns will be.

Experience Driven Commerce

Advance your customer satisfaction to the next level

Seize your chance now! Arrange a first non-binding appointment and start revolutionizing your eCommerce business. It’s simple and straightforward.

Make customers happy

AI meets Magento

What was costly and resource-intensive in the past now saves you valuable time and enables faster growth. Adobe Sensei – artificial intelligence (AI) and machine learning (ML) technology has recently become available for Magento Commerce worldwide. This gives businesses the ability to increase customer engagement through automated and intelligent product recommendations. You help your customers discover relevant products throughout the shopping experience, and you create engagement and increase your conversion rate many times over at the same time.

Visual Search

In particular, the target group between 18 and 34 years of age shows a growing interest in visual search and image recognition to discover new brands and products. Should early adopter brands have redesigned their websites to support visual search by 2021, this could lead to a 30% increase in their revenues. In the context of eCommerce personalization, this represents a huge opportunity for brands to foster deeper connections with their shoppers. Additionally, the inclusion of such a feature increases customer satisfaction.

Curious now?

“As an innovative trailblazer, we accompany you into the future of your business and combine eCommerce with digitalization. Become first in your industry now and stay on top in the long run!”

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